At Lurea, we take utmost care in delivering premium quality perfumes. Since perfumes are a personal and hygiene-sensitive product, returns are accepted only under specific conditions.
Returns
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Eligibility: Returns are accepted only if you receive a damaged, defective, or wrong product.
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Condition: The product must be unused, unopened, and in its original packaging.
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Request Window: You must raise a return request within 48 hours of delivery by contacting us at contact.lurea@gmail.com or WhatsApp: +91 63590 08819.
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Approval: Once verified, our team will arrange a reverse pickup or guide you on how to return the item.
Refunds
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Approved Returns: After inspection of the returned product, a full refund (excluding shipping charges, if any) will be issued to your original payment method within 7–10 business days.
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Non-Eligible Cases: Refunds will not be provided if the product is:
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Used or partially used
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Returned without original packaging
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Damaged due to customer mishandling
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COD Orders: For Cash on Delivery, refunds will be processed to your bank account or UPI after you share the details with us.
Replacements
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If you prefer, instead of a refund, we can send you a replacement product of the same value once the returned item is received and verified.
Important Notes
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Perfume fragrances are subjective. Change of mind or dislike of fragrance is not eligible for return/refund.
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We reserve the right to refuse a return/refund if the product does not meet our return conditions.
